Integration Pull status

  • Updated on Nov 5, 2025
  • Published on Oct 18, 2024
  • 3 minute(s) read
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This article will take you through interpreting the state of HG Insights’s pull across your integration list.

Prerequisites


The Processes page tool (Settings > Processes) helps you understand when HG Insights is processing and scoring your data, and helps you see if HG Insights encountered any issue between the pull of your data, all the way to the sync (push) of the scores to your destinations in batch.

Head over to the bottom of the page “Connectors - Pull” section to see the status of each of your integration.

Connector status

The section Connectors - Pull indicates when was the last time HG Insights pulled data from your integration. HG Insights usually pulls every 5-10 min.  

Integration error codes

  • No such column 'field_name' on entity 'Object': HG Insights is unable to pull any data for this object because this field was either deleted or its permission updated.

    • Resolution: Please remove the field from the list of fields pulled on HG Insights platform and update any mapping or model configuration using this field on the platform

  • Object type 'Lead' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name: HG Insights is unable to pull any data for this object because the integration user doesn’t have access to it.

    • Resolution:

      • Please review the permissions of HG Insights’s integraton user in your SFDC. You can find our permission needs by object here.

      • Couple paths to troubleshoot if object is standard in SFDC:

        • Profile/User permission:

          • Setup → Users → Profile/Permission Set → Object Settings → Ensure '“Read” permission is enabled for object Task

        • Permission set groups: Setup → Permission Set Groups → Edited the group assigned to the API user.

        • API-Specific settings:

          • Setup → Profile/Permission Set → System Permissions → Enabled "View All Data" or "Query All Files."

          • Setup → Profile/Permission Set → Object Settings → Task → Checked "View All"

      • If object is “activities” (ex: Task or Events): Unlike standard objects, access to Activities is governed by System Permissions

        • Try Setup → Permission Sets → HG Insights Integration User's Permission Set → System Permissions → Enable “Access Activities”

  • Invalid credentials HG Insights is unable to pull data from your integration because of invalid credentials

    • Resolution: Please go to app.HG Insights.com > Integrations to update the credentials associated to the failing integration

  • INVALID_LOGIN: Invalid username, password, security token; or user locked out: HG Insights is unable to pull data from your integration because of invalid credentials

    • Resolution: Please go to app.HG Insights.com > Integrations to update the credentials associated to the failing integration

  • Access denied: HG Insights does not have the necessary permissions to pull data from your integration.

    • Resolution: Please refer to the Integrations docs to see which permissions are necessary and update them in your integration.  

  • This app hasn't been granted all required scopes to make this call: HG Insights does not have the necessary permissions to pull data from your integration.

    • Resolution: Please refer to the Integrations docs to see which permissions are necessary and update them in your integration.

  • Too close to the API limit: HG Insights is unable to pull additional data because of the API limit of the integration.

    • What’s happening: This occurs when HG Insights identifies that more than 95% of your daily Salesforce API limit (across all applications) has been consumed. We refrain from retrieving data to ensure we are not the application that pushes you over your limit, thereby keeping all of your workflows operational.

    • Resolution: HG Insights will retry pulling data when there is fresh API quota. Consider increasing your API limits or the daily API bandwidth to prevent this error.

  • Export daily quota 500MB exceeded (Marketo): HG Insights is unable to pull additional data because of the API limit of the integration.

    • Resolution: HG Insights will retry pulling data when there is fresh API quota. Consider increasing your API limits or the daily API bandwidth to prevent this error.

  • BAD_REFRESH_TOKEN, missing or invalid refresh token(HubSpot) the account associated with that refresh token uninstalled the HG Insights integration.

  • InvalidBatch : Failed to process query: FUNCTIONALITY_NOT_ENABLED: Selecting compound data not supported in Bulk Query (Salesforce): HG Insights is unable to pull Compound fields (like Address, Geolocation, GeoCode ....) because of their limitations.

    • Resolution: Please remove the field from the list of fields pulled on HG Insights platform.

For other errors, please refer to the error message you receive for more information.

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