Troubleshooting: MadKudu Copilot (Chrome Extension)

  • Published on Oct 9, 2024
  • 1 minute(s) read

Encountering issues with the Chrome Extension? Here are some common troubleshooting steps:

I don't see the extension icon on my screen or I get an error when trying to install

Try the following:

  • Check with your security team the policy for installing Chrome extensions: we have seen customers where the security team needs to approve any Chrome ext on Salesforce.

Here's how to know if that would be the case:

  • Open any Salesforce page, click right with your cursor and click Inspect

  • Go to Sources. If you don't see MadKudu Copilot as extension it means it is blocked on this website.

  • Check if it's the same in any page from Outreach.io or from Gong.io

  • Clear Cache and Cookies: Clear your browser's cache and cookies and restart your browser. Then, try using the extension again.

  • Disable Conflicting Extensions: Disable any other Chrome extensions that might conflict with the MadKudu extension. Restart your browser and check if the issue persists.

  • Update Chrome and the Extension: Ensure that your Chrome browser and the MadKudu Chrome Extension are up to date. Update them if necessary.

  • Remove from Chrome and Install again

I see the extension installed but I don't see anything displayed in the Chrome extension  

  • Try opening on any Lead, Contact or Account page in Salesforce to view insights.

  • Please contact our support team, providing them

    • your email address

    • a screenshot of what you see

    • the browser you’re using (Chrome, Safari…)

If you're still experiencing difficulties, please contact our support team. Provide them with a detailed description of the issue, including any error messages encountered, for prompt assistance.