---
title: "Troubleshooting Okta login on Chrome Extension"
slug: "troubleshooting-okta-login-on-chrome-extension"
updated: 2026-01-19T21:35:11Z
published: 2026-01-19T21:35:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.madkudu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Okta login on Chrome Extension

Is your team unable to log into HG Insights (Chrome extension or app) with Okta?

Please make sure the HG Insights app in Okta is updated following the instructions below:

**Pre-requisites**: you're an Admin in Okta

1. In the Admin section of your[Okta account,](https://www.okta.com/login/) go to the **HG Insights** application
2. In the **General** tab, in the section**SAML setting**, click on **Edit**
3. Click **Next** to go to 2. Configure SAML and click **Advanced Settings**
4. For the **Signature Certificate**, [download certificate here](https://drive.google.com/file/d/1XiZ84zloqXc_IOH8RHfUZlGSVA2zqLO4/view) and upload in Okta
5. Check the box S**igned Requests - Validate SAML requests with signature certificates.**

In particular please make sure the **certificate** is correctly uploaded (step 4)

Click next on the following steps to save your changes.

Once done, please try to login via Okta in the Chrome extension confirm if it's working!

For any other issue, please feel free to reach out to our support team with the following details

- your email,
- where you are trying to connect (a screenshot or video of what you see is ideal)
- your browser (Chrome, Firefox...)

we're here to help!