---
title: "Troubleshooting: HG Sales Copilot (embedded)"
slug: "troubleshooting-madkudu-copilot-embedded"
updated: 2025-12-19T13:42:46Z
published: 2025-12-19T13:42:46Z
canonical: "help.madkudu.com/troubleshooting-madkudu-copilot-embedded"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.madkudu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: HG Sales Copilot (embedded)

Having difficulties loading HG Sales Copilot in Salesforce? Are you or some users getting prompted with an error message? Here's a troubleshooting guide.

1. #### **If you see a blank or blue page**
  1. Please make sure you have been invited to HG Insights account first or ask an admin to add you [following these instructions](/v1/docs/invite-users-to-madkudu)
  2. Try **disabling any ad-blocker**
    1. Ad blockers can impact negatively iFrames in Salesforce, in particular **can prevent loading****HG Insights iframes**.
  3. Try **enabling 3rd party cookies**
    - In Chrome browser, go to **Settings**, then search for cookies, and in the section "**Cookies and other site data**" make sure the option is either "**allow all cookies**" of "**block third-party cookies in Incognito**"

![](https://cdn.document360.io/a55e7ea5-b8ac-4456-874d-10cc92097370/Images/Documentation/image(39).png)

#### **2. If you see "Insufficient Privileges"**

Please ask your Salesforce admin if your Salesforce profile has access to HG Insights VisualForce pages.

![](https://cdn.document360.io/a55e7ea5-b8ac-4456-874d-10cc92097370/Images/Documentation/image(40).png) Instructions to update profile permissions in Salesforce:

- Go to Salesforce **Setup**, search **Users******and select **Profiles**.
- Select the user associated with the people who should see the Account & Contact Intelligence
- In the section “**Enabled VisualForce Page Access” →******click **Edit,******then **add t**he VisualForce HG Insights Account Sales Intelligence. See more here: [https://help.salesforce.com/s/articleView?id=000325936&type=1](https://help.salesforce.com/s/articleView?id=000325936&type=1)

![](https://cdn.document360.io/a55e7ea5-b8ac-4456-874d-10cc92097370/Images/Documentation/image(41).png)

1. ### **If you see “Try navigating to an account” while already on an account, lead or contact page**

Are you using a Salesforce Sandbox? Is this sandbox using different account/lead/contact IDs as your production instance? If so please install the HG Insights Salesforce package module on a sandbox using the same IDs or install it in your production instance.**** **![](https://support.madkudu.com/hc/article_attachments/24302254476557)**
2. **If the issue persists, or another issue not listed here**

don't despair, we're here to help

Please reach out to our support team, including the following details (it's ok to not have all info :) )
  - **Screenshot of the error** *What is super helpful would be to include the error in the console: right-click in the module, then click "Inspect" and go to "Console" tab, screenshot the total browser page.*
  - **List of some Salesforce Account /Lead/contact ID where this error is showing**
  - **Salesforce user ID / email of you or the person seeing this error**
  - **Salesforce role of this person**
  - **Environment: Chrome Extension, SFDC embed, Gong embed, etc.**
  - **Browser (Chrome, Safari, Explorer...)**
  - **Your Salesforce Admin contact details we can reach out to**